Quality and Safety in Emergency Medicine

Format – hybrid

This pre-course will be take place at VIECON, Vienna, on Saturday, 27 September, at 8:30-18:30

2 online webinars will take place :

  • Monday, September 1 at 8:30-12:30pm CEST
  • Tuesday, September 1 at 8:30-11:10am CEST

Attendance to the webinars is mandatory to be able to attend the precourse in Vienna.

Objectives

This course has the objective to share the quality and safety knowledge using interactive methods combining basic knowledge and workshops allowing discussion and group teamwork for proposing plan for improving quality and safety in trainees working environnement.

Description of the methods :

  • Didactic presentations and relevant publications shared one month before the course.
  • Active learning: trainees will receive materials, list of references and related papers one month before the onsite course to be familiar with basic knowledge on Quality and Safety.
  • Interactive panel discussions and sharing experiences during the plenary sessions’ activities.
  • Workstations: discussion with leaders and proposal of plan to improve quality and safety. Trainees will be distributed into 4 groups composed by 5 to 8 trainees. Facilitators will rotate between groups on Saturday workstations.
  • To know the basis of Quality &Safety.
  • To understand the concept of Quality & Safety culture.
  • To understand why teamwork and leadership are crucial for improving Q&S.
  • To understand how to use appropriate tools for continuous Q&S improvement.
  • To understand how human factors and patient safety experience impact Q&S.
  • To understand how education platform improves Q&S.
  • To understand how to conduct research in Q&S.
  • To understand how to build and implement a Q&S platform for a change in emergency department or pre-hospital setting (organisation, guidelines, and standards).

Faculty

  • Abdelouahab Bellou, CN/US/FR, course director
  • Ruth Brown, Ian Higginson, Vijaya Arun Kumar, Said Hachimi-Idrissi, Giles Cattermole, Kelly Janssens, Carlos Lojo Rial. Co-directors
  1. Abdelouahab Bellou, CN/US/FR(EUSEM, EWQSEM, Council Member, Institute of Sciences in Emergency Medicine, Guangdong Medical Academy of Sciences, Southern Medical University, University of Rennes 1, Wayne State University, CN)
  2. Ruth Brown, UK (EUSEM, EWQSEM, Council Member, Imperial College of London, UK)
  3. Ian Higginson, UK (EUSEM, EWQSEM, Plymouth University, UK)
  4. Steve Photiou, IT (EUSEM, EWQSEM)
  5. Giles Cattermole, UK (EUSEM, EWQSEM, Queen Mary University of London, UK)
  6. Said Hachimi Idrissi, BE (EUSEM, EWQSEM, Ghent University, BE)
  7. Jochen Bergs, BE (EUSEM, EWQSEM and European Society for Emergency Nursing, EuSEN, Hasselt University, BE)
  8. Kelly Janssens, CA (EUSEM, EWQSEM)
  9. Carlos Lojo Rial, UK (EUSEM, EWQSEM, Saint Thomas Hospital, King’s College, London, UK)
  10. Lisa Kurland, SE (EUSEM, EWQSEM, Obrero University, SE)
  11. Anna Khalemsky, IL (EUSEM, EWQSEM, Jerusalem University, IL)
  12. Anna Drokou, GR (EUSEM, EWQSEM, Athenes, GR)
  13. John Heyworth, UK (EUSEM, EWQSEM, Council Member, Southampton University, UK)

For who

This course is suitable for Physicians, Nurses, Paramedics and Trainees.

Educational Material

Trainees will access to educational materials one month before the course.

  1. Scientific papers: each domain of Q&S will be documented by at least 3 scientific papers that can be used by trainees
  2. PPT slides for the webinar: Definitions and Impact of Q&S on healthcare system, Culture of Q&S, Leadership, Communication and Teamwork, Human factors, Patient experience, Crisis Management, Education methods for Q&S, Continuous Quality Improvement, Root cause analysis, Reporting system, Research for Q&S, Global health.  
  3. IQUALEM Mind Map Cards : summary of Q&S approach
  4. Case report : an Acute Chest Pain case is proposed to help trainees to use the knowledge they have learnt.
  5. EWQSEM Notebook: it is a personal book used by trainees to take notes and prepare questions.

Learning methods

This course will use a diversity of learning methods:

  • Didactic presentations
  • Interactive exchanges and sharing experiences
  • Workshops: discussion with leaders and proposal of plan to improve quality and safety
  • Presentations by roundtables leaders: each table proposes one leader
  • Participants will be divided into 5 groups: Group 1, Group 2, Group 3, Group 4, and Group 5. Trainees will be assigned to different groups; the distribution will be determined prior to the webinar.

Registration

Please register through your MyEUSEM account by clicking on the EUSEM Congress registration button. From the Pre-courses tab you can select the pre-courses you would like to join.

The costs for this course are
€280 for physicians
€190 for nurses, paramedics, trainees and students

All fees include 13% VAT

REGISTER FOR THIS PRE-COURSE

Programme

8:30 – 9:30Session 1
Quality and Safety: Impact and Challenges in HealthCare. Abdelouahab Bellou (20min)
What is the Culture of Quality and Safety? Abdelouahab Bellou (20 min)
Quality and Safety at the Global level. Giles Cattermole (20 min)
9:30 – 10:30Session 2
Patient Safety Reporting Systems in Emergency Medicine. Abdelouahab Bellou (20 min)
Continuous Measurement of Quality and Safety in the Emergency Department. Kelly Janssens (20 min)
Root Cause Analysis. Jochen Bergs (20 min)
10:30 – 10:50Panel discussion 1
10:50 – 11:10Break
11:10 – 12:20Session 3
Human Factors in Quality and Safety. Ruth Brown (20 min)
Communication and Teamwork in Emergency Medicine settings. Vijaya Arun Kumar (20 min)
Patient Safety Experience. Jochen Bergs (20 min)
12:20 – 12:30Panel discussion 2
17:55-18:10End of the session
8:30 – 9:10Session 4
Leadership in Quality and Safety. Ian Higginson (20 min)
Crisis Resource Management: the lessons learnt from the aviation. Steve Photiou (20 min)
9:10 – 9:30Panel discussion 3
9:30 – 9:50Break
9:50 – 10:30Session 5
Education Methods for the implementation of the Culture of Quality and Safety in Emergency Medicine. Carlos Lojo Rial (20 min)
The Basis of Research in Quality and Safety. Said Hachimi-Idrissi (20 min)
10:30-10:50Panel discussion 4
10:50 – 11:10Wrap up of the webinar and infomration about the course in Vienna on September 27
8:15-8:30Pre-test
8:30-12:45Learning Workstations (type 1): Culture of Quality and Safety in Emergency Medicine.

WS1 (Domain 1): Human factors, Patient Experience, and Education (Roundtable 1, Faculty: Ruth Brown, Jochen Bergs) (40 min).

WS2 (Domain 2): Leadership, Communication, and Teamwork (Roundtable 2, Faculty: Ian Higginson, Steve Photiou, John Heyworth) (40 min).

WS3 (Domain 3): Toolkits and Continuous Measurement for Quality and Safety (Kelly Janssens, Carlos Lojo Rial) (40 min).

WS4 (Domain 4): Implementation of Research on Q&S (Roundtable 4, Faculty:  Said Hachimi-Idrissi, Abdelouahab Bellou, Anna Khalemsky, Lisa Kurland) (40 min).

WS5 (Domain 5): Quality and Safety in developing countries (Roundtable 5, Giles Cattermole, Anna Dokou) (40 min).
12:45-13:45Lunch
13:45-15:45Learning workstations (type 2): Implementation of Quality and Safety Platform

Workshop station 1 (Groupe 1, 40 min): Development and Implementation of a Plan to improve Boarding and Overcrowding in your Emergency Medicine Department. Facilitators: Ruth Brown, Jochen Bergs.
 
Workshop station 2 (Groupe 2, 40 min): Development and Implementation of Quality and Safety Culture Platform for Continuous Improvement in your Emergency Medicine Department. Facilitators:  Kelly Janssens, Carlos Lojo Rial
 
Workshop station 3 (Groupe 3, 40 min):Proposal for a new design of your Emergency Medicine Department to improve Quality and Safety. Facilitators: Ian Higginson, Steve Photiou, Abdelouahab Bellou.
 
Workshop station 4 (Groupe 4, 40 min): Proposal for a Research Project in Quality and Safety in your Emergency Medicine Department. Facilitators: Said Hachimi-Idrissi, Lisa Kurland, Anna Khalemsky.
 
Workshop station 5 (Groupe 5, 40 min): Proposal for a Project on Quality and Safety in Developing Country Emergency Medicine Department. Facilitators: Giles Cattermole, Anna Drokou.
15:45-16:15Coffee break
16:15-17:50Groups prepare slides (20 min)
Group Presentations: 16:15-17:40 (15 min for each group)
16:35-16:50: Group 1
16:50-17:05: Group 2
17:05-17:20: Group 3
17:20-17:35: Group 4
17:35-17:50: Group 5
17:50-18:05IQUALEM Post Test (15 minutes)
18:05-18:15End of the Course. Course evaluation online, and announcement for next year, certificate will be delivered online.