This pre-course will be offered in a 1,5 day live event on

Saturday, September 16, 8:30-18:30

Sunday, September 17, 8:30-13:00


This course offers a high-level picture of the knowledge in quality and safety applied to emergency medicine through roundtables and workshops led by experts in emergency medicine. To goals of this course are:

  • To understand the concept of culture of quality and safety
  • To understand about teamwork and leadership
  • To understand about appropriate tools for continuous quality and safety improvement
  • To understand about patient safety experience
  • To understand about education
  • To understand how to conduct research in quality and safety
  • To understand  how to build and implement a quality and safety programme for a change in your department 

Learning methods

This course will use a diversity of learning methods:

  • Didactic presentations
  • Interactive exchanges and sharing experiences
  • Workshops: discussion with leaders and proposal of plan to improve quality and safety
  • Presentations by roundtables leaders: each table proposes one leader


  • Abdelouahab Bellou, CN/USA/FR, course director
  • Lisa Kurland, SE, co-director
  • Ruth Brown, UK, co-director
  • Eric Revue, FR
  • Giles Cattermole, UK
  • Said Hachimi Idrissi, BE
  • Jochen Bergs, BE
  • Carlos Lojo Rial, UK
  • Vijaya Arun Kumar, USA
  • Steve Photiou, IT
  • Kelly Janssens, IE
  • Eva Doverty from ISQUA

For who

This course is suitable for Physicians, Nurses, Paramedics and Trainees.

Educational Material

Pre-material will be shared one month prior to the course. The self-learning objectives are:

  1. To know the basic principles on quality and safety from the definition to the scientific concepts.
  2. To know the methods used for the implementation of quality and safety in emergency medicine settings from the pre-hospital to the emergency department.
  3. To know how to implement a continuous quality and safety improvement platform.The trainees will work alone at home using the materials that will be sent one month before the course.


Please register through your MyEUSEM account by clicking on the EUSEM Congress registration button. From the Pre-courses tab you can select the pre-courses you would like to join.

The costs for this course are
€ 230* for physicians
€ 130* for nurses, paramedics, trainees and students

*All prices exclusing VAT


8:30-8:50Quality and Safety: Impact and Challenges in HealthCare.
8:50-10:45Round Table 1 and panel discussion:
What is the Culture of Quality and Safety?
Quality and Safety at the Global level.
Communication and Teamwork in Emergency Medicine settings.

Round Table 2 and Panel discussion:
Patient Safety Reporting Systems in Emergency Medicine.
Continuous Measurement of Quality and Safety in the Emergency Department.
Update on Root Cause Analysis? Lisa Kurland, Sweden, and representative of ISQUA.
10:45-11:00Coffee break
11:00-12:45Round table 3 and Panel discussion:
Patient Safety Experience.
Leadership in Quality and Safety.
Crisis Resource Management: the lessons learnt from the aviation.

Round Table 4 and Panel discussion:
Education Methods for the implementation of the Culture of Quality and Safety.
The Basis of Research in Quality and Safety.
12:45-13:45Lunch break
13:45-15:45Workshop stations
Workshop station 1: Communication and Teamwork (Group 1).
Workshop station 2: Patient Experience (Group 2).
Workshop station 3: Leadership transformation (Group 3).
Workshop station 4: Lean-SixSigma Method (Group 4).
Workshop station 5: Toolkits for Quality and Safety (Group 5).
Workshop station 6: Principles for building a Quality and Safety Programme in your Department (Group 6).
15:45-16:15Coffee break
16:15-17:50Workshop stations continue
8:30-10:30Workshop station 1: Development and Implementation of a Plan to Improve Boarding and Overcrowding in the Emergency Department.
Workshop station 2: Development and Implementation of Quality and Safety Culture Platform for Continuous Improvement in your Department.
Workshop station 3: Proposal for a new design of Emergency Department to improve Quality and Safety.
10:30-10:45Coffee break
10:45-11:30Workshop Station 4: Proposal for a Research Project in Quality and Safety in Emergency Medicine.
11:30-13:00Round Table Leaders Presentations

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