• Tuesday, September 2 at 8:30-12:30pm CEST
• Wednesday, September 3 at 8:30-11:10am CEST

This course has the objective to share the quality and safety knowledge using interactive methods combining basic knowledge and workshops allowing discussion and group teamwork for proposing plan for improving quality and safety in trainees working environnement. The course will be submitted for CME accreditation by the EACCME®.

Description of the methods :

• Didactic presentations and relevant publications shared one month before the course.
• Active learning: trainees will receive materials, list of references and related papers one month before the onsite course to be familiar with basic knowledge on Quality and Safety.
• Interactive panel discussions and sharing experiences during the plenary sessions’ activities.
• Workstations: discussion with leaders and proposal of plan to improve quality and safety. Trainees will be distributed into 4 groups composed by 5 to 8 trainees. Facilitators will rotate between groups on Saturday workstations.

Learning Objectives

• To know the basis of Quality &Safety.
• To understand the concept of Quality & Safety culture.
• To understand why teamwork and leadership are crucial for improving Q&S.
• To understand how to use appropriate tools for continuous Q&S improvement.
• To understand how human factors and patient safety experience impact Q&S.
• To understand how education platform improves Q&S.
• To understand how to conduct research in Q&S.
• To understand how to build and implement a Q&S platform for a change in emergency department or pre-hospital setting (organisation, guidelines, and standards).

• Abdelouahab Bellou, (CN/US/FR), course director
• Ruth Brown (UK), John Heyworth (UK), Vijaya Arun Kumar (US), Said Hachimi-Idrissi (BE), Giles Cattermole (UK), Kelly Janssens (IE), Carlos Lojo Rial (UK), Steve Photiou (IT), co-directors.

1. Abdelouahab Bellou, China/USA/France (EUSEM EWQSEM, Council Member, Institute of Sciences in Emergency Medicine, Guangdong Medical Academy of Sciences, Southern Medical University, University of Rennes 1, Wayne State University)
2. Ruth Brown, UK (EUSEM EWQSEM, Council Member, Imperial College of London)
3. Steve Photiou, Italy (EUSEM EWQSEM, Hospital of Montebelluna “San Valentino”)
4. Giles Cattermole, UK (EUSEM EWQSEM, Queen Mary University of London)
5. Said Hachimi Idrissi, Belgium (EUSEM EWQSEM, Ghent University)
6. Jochen Bergs, Belgium (EUSEM EWQSEM and European Society for Emergency Nursing, EuSEN, Hasselt University)
7. Kelly Janssens, Ireland (EUSEM EWQSEM, St Vincents University Healthcare Group)
8. Carlos Lojo Rial, UK (EUSEM EWQSEM, Saint Thomas Hospital, King’s College)
9. Anna Khalemsky, IS (EUSEM EWQSEM, Jerusalem University)
10. Anna Drokou, Greece (EUSEM EWQSEM, Ahepa Hospital)
11. John Heyworth, UK (EUSEM EWQSEM, Council Member, Southampton University)
12. Ian Higginson, UK (EUSEM EWQSEM, University Hospitals Plymouth)
13. Vijaya Arun Kumar, USA (EUSEM EWQSEM, Wayne State University)

Trainees will access to educational materials one month before the course.

1. Scientific papers: each domain of Q&S will be documented by at least 3 scientific papers that can be used by trainees. Faculty will share a list of relevant papers. Delegates will be free to print and read.
2. PPT slides for the webinar: Definitions and Impact of Q&S on healthcare system, Culture of Q&S, Leadership, Communication and Teamwork, Human factors, Patient experience, Crisis Management, Education methods for Q&S, Continuous Quality Improvement, Root cause analysis, Reporting system, Research for Q&S, Global health.
3. IQUALEM Mind Map Cards (Carlos Lojo Rial): summary of Q&S approach
4. Case report : an Acute Chest Pain case is proposed to help trainees to use the knowledge they have learnt.
5. EWQSEM Notebook: it is a personal book used by trainees to take notes and prepare questions.

Once the list and number of trainees will be known they will be distributed into 5 groups : Group 1, Group 2, Group 3, Group 4, Group 5. Trainees will know in which group they will be affected. This distribution will be known before the webinar.

Phase 1:

The trainees will receive education materials 1 month before the course. This phase has the objective to share basic knowledge using webinar teaching method. Two morning sessions will be organized to cover the basic knowledge of Q&S. All lectures will be recorded to respect the timing and allow panel discussion. EWQSEM faculty will share the knowledge. Faculty will be present in live during the projection of 15 minutes ppt slides and the panel discussion.

Phase 2:

Trainees will be distributed into 5 groups: Group 1, Group 2, Group 3, Group 4, Group 5.
The trainees will be involved in active working stations (WS).
Two types of WS will be used during all day to cover the objectives of the course:

Type 1 WS: These WS will be running in the morning. Faculty will stay at their respective table. The duration of all WS is 40 minutes.
Trainee groups will rotate to one table to another table trainees will interact with faculty on the following topics:

1. Cards Against Complexity: Understanding the Complex Nature of Patient Safety Incidents in the Emergency Department (Roundtable 1, Faculty: Jochen Bergs)
   
2. Leadership, Communication, and Teamwork (Roundtable 2, Faculty: Steve Photiou, Abdelouahab Bellou)
   
3. Toolkits and Continuous Measurement for Quality and Safety (Roundtable 3, Faculty: Kelly Janssens, Carlos Loja Rial)
   
4. Implementation of Research on Q&S (Roundtable 4, Faculty: Said Hachimi-Idrissi, Anna Khalemsky)
   
5. Quality and Safety for developing countries (Roundtable 5, Faculty: Anna Drokou)
   

Type 2 WS: Each group will work independently on a Q&S improvement project with the support of faculty facilitators. These WS will be running in the afternoon. Trainee Trainee groups will stay at their table:

Group 1: Development and Implementation of a Plan to improve Boarding and Overcrowding in your Emergency Medicine Department. (Roundtable 1, Faculty: Jochen Bergs)
Group 2: Development and Implementation of Quality and Safety Culture Platform for Continuous Improvement in your Emergency Medicine Department. (Roundtable 2, Kelly Janssens, Carlos Loja Rial)
Groupe 3: Proposal for a new design of your Emergency Medicine Department to improve Quality and Safety (Abdelouahab Bellou, Steve Photiou).
Group 4: Proposal for a Research Project in Quality and Safety in your Emergency Medicine Department. (Roundtable 4, Faculty: Said Hachimi-Idrissi, Anna Khalemsky)
Group 5: Proposal for a Project on Quality and Safety in a Developing Country Emergency Medicine Department. (Roundtable 5: Anna Drokou)

A 15 minutes pre test will be sent on early September.

The price for this course is € 350 (including 10% VAT).

Please register through your MyEUSEM account by clicking on the EUSEM Congress registration button. From the Pre-courses tab you can select the pre-courses you would like to join.

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