Quality & Safety in Emergency Medicine Course


This pre-course will be take place on

Saturday, 12 October, 8:30-18:30


This course has the objective to share the quality and safety knowledge using interactive methods combining basic knowledge and workshops allowing discussion and group teamwork for proposing plan for improving quality and safety in trainees working environnement.

Description of the methods :

  • Didactic presentations and relevant publications shared one month before the course.
  • Active learning: trainees will receive materials, list of references and related papers one month before the onsite course to be familiar with basic knowledge on Quality and Safety.
  • Interactive panel discussions and sharing experiences during the plenary sessions’ activities.
  • Workstations: discussion with leaders and proposal of plan to improve quality and safety. Trainees will be distributed into 4 groups composed by 5 to 8 trainees. Facilitators will rotate between groups on Saturday workstations.
  • To know the basis of Quality &Safety.
  • To understand the concept of culture of Quality &Safety..
  • To understand about teamwork and leadership for improving Quality &Safety.
  • To understand about appropriate tools for continuous Quality &Safety improvement.
  • To understand about education, human factors, and patient safety experience.
  • To understand about education for improving Quality &Safety.
  • To understand how to conduct research in Quality &Safety.
  • To understand how to build and implement a Quality &Safety programme for a change in emergency department (organisation, guidelines, and standards).

Learning methods

This course will use a diversity of learning methods:

  • Didactic presentations
  • Interactive exchanges and sharing experiences
  • Workshops: discussion with leaders and proposal of plan to improve quality and safety
  • Presentations by roundtables leaders: each table proposes one leader
  • Participants will be divided into 5 groups: Group 1, Group 2, Group 3, Group 4, and Group 5. Trainees will be assigned to different groups; the distribution will be determined prior to the webinar.


  • Abdelouahab Bellou, CN/USA/FR, course director
  • Ruth Brown, Ian Higginson, Vijaya Arun Kumar, Said Hachimi-Idrissi, Giles Cattermole, Kelly Janssens, Carlos Lojo Rial. Co-directors
  1. Abdelouahab Bellou, China/USA/France (EUSEM, EWQSEM, Council Member, Institute of Sciences in Emergency Medicine, Guangdong Medical Academy of Sciences, Southern Medical University, University of Rennes 1, Wayne State University,)
  2. Ruth Brown, UK (EUSEM, EWQSEM, Council Member, Imperial College of London)
  3. Ian Higginson, UK (EUSEM, EWQSEM, Plymouth University)
  4. Steve Photiou, Italy (EUSEM, EWQSEM)
  5. Giles Cattermole, UK (EUSEM, EWQSEM, Queen Mary University of London)
  6. Said Hachimi Idrissi, Belgium (EUSEM, EWQSEM, Ghent University)
  7. Jochen Bergs, Belgium (EUSEM, EWQSEM and European Society for Emergency Nursing, EuSEN, Hasselt University)
  8. Kelly Janssens, Canada (EUSEM, EWQSEM)
  9. Carlos Lojo Rial, UK (EUSEM, EWQSEM, Saint Thomas Hospital, King’s College, London, UK)
  10. Lisa Kurland, SW (EUSEM, EWQSEM, Obrero University, SW)
  11. Anna Drokou, Greece (EUSEM, EWQSEM, Athenes, GR)
  12. Zoubir Boudi, UAE (EUSEM, EWQSEM, Sharjah University, UAE)
  13. Eva Doherty, Ireland (EWQSEM, College of Surgeon, Dublin, IR)

For who

This course is suitable for Physicians, Nurses, Paramedics and Trainees.

Educational Material

Trainees will access to educational materials one month before the course.

Pre-test and Post-test will be proposed to the trainees.

  1. To know the basic principles on quality and safety from the definition to the scientific concepts.
  2. To know the methods used for the implementation of quality and safety in emergency medicine settings from the pre-hospital to the emergency department.
  3. To know how to implement a continuous quality and safety improvement platform.The trainees will work alone at home using the materials that will be sent one month before the course.


Please register through your MyEUSEM account by clicking on the EUSEM Congress registration button. From the Pre-courses tab you can select the pre-courses you would like to join.

The costs for this course are
€ 220 for physicians
€ 150 for nurses, paramedics, trainees and students


12 OctoberThe course will start with a pre-test to evaluate the trainees knowledge.
8:15-8:30 Pre-Test
Trainees will answer to 13 MCQ.
The trainees will answer to 13 MCQ.
Learning Workstations (type 1): Culture of Quality and Safety in Emergency Medicine.
To allow all trainees to have deep learning experience in the 5 domains described below. They will rotate after 40 minutes from table to table. Trainees will be allocated by group, and they will keep their group till the end of the course. Faculty will stay at their respective table..
9:10-9:30 Coffee Break (20 minutes)
11:30-11:50 Coffee Break (20 minutes)
8:30 -12:30 All groups will start the WS at 8:30: all groups will work with their WS faculty then they will rotate:WS1 (Domain 1): Human factors, Patient Experience, and Education (Roundtable 1, Faculty: Ruth Brown, Jochen Bergs) (40 minutes).
WS2 (Domain 2): Leadership, Communication, and Teamwork (Roundtable 2, Faculty: Ian Higginson, Steve Photiou) (40 minutes).
WS3 (Domain 3): Toolkits and Continuous Measurement for Quality and Safety (Kelly Janssens, Carlos Lojo Rial) (40 minutes).
WS4 (Domain 4): Implementation of Research on Q&S (Roundtable 4, Faculty:  Said Hachimi-Idrissi, Abdelouahab Bellou, Anna Khalemsky, Lisa Kurland) (40 minutes).
WS5 (Domain 5): Quality and Safety in developing countries (Roundtable 5, Giles Cattermole, Anna Dokou)(40 minutes).
12:30 End of the Workstations type 1

All groups will start the WS at 14:00. There is no rotation.
Coffee Break (20 minutes)
Groups prepare slides (40 minutes):
Coffee Break(20 minutes)
Learning workstations (type 2): Implementation of Quality and Safety Platform
Trainee groups will stay in their respective roundtable and will not rotate. Each group will work on elaborating a Q&S plan. Then the leader designed by the group will present the project.
14:00-14:40Workshop station 1 (Groupe 1, 40 minutes): Development and Implementation of a Plan to improve Boarding and Overcrowding in your Emergency Medicine Department. Facilitators: Ruth Brown, Jochen Bergs.
Workshop station 2 (Groupe 2, 40 minutes): Development and Implementation of Quality and Safety Culture Platform for Continuous Improvement in your Emergency Medicine Department. Facilitators:  Kelly Janssens, Carlos Lojo Rial, Tinelli Barros
Workshop station 3 (Groupe 3, 40 minutes):Proposal for a new design of your Emergency Medicine Department to improve Quality and Safety. Facilitators: Ian Higginson, Steve Photiou, Abdelouahab Bellou.
Workshop station 4 (Groupe 4, 40 minutes): Proposal for a Research Project in Quality and Safety in your Emergency Medicine Department. Facilitators: Said Hachimi-Idrissi, Lisa Kurland, Anna Khalemsky.
Workshop station 5 (Groupe 5, 40 minutes): Proposal for a Project on Quality and Safety in Developing Country Emergency Medicine Department. Facilitators: Giles Cattermole, Anna Drokou.
Group Presentations: 16:00-17:40 (20 minutes for each group)
16:00-16:20: Group 1
16:20-16:40: Group 2
16:40-17:00: Group 3
17:00-17:20: Group 4
17:20-17:40: Group 5

17:40-17:55: IQUALEM Post Test (15 minutes)
17:55-18:10: End of the Course. Course evaluation online, and announcement for next year, certificate will be delivered online.